As owners of Right at Home Palm Springs and Desert Cities, an in-home care service for elderly people, Daniel and Elaine Fox are no strangers to awards.
In recent months, Home Care Pulse® conducted telephone interviews with their clients and caregivers; based on their feedback the pair were awarded the 2017 Provider of Choice and the 2017 Employer of Choice.
This week, word spread that they had won yet another award, making them a triple threat in the community when it comes to in-home care. Caring.com announced its annual list recognizing in-home care agencies for service excellence based on consumer ratings and reviews, or the “Caring Stars of 2018” for in-home care. The 2018 award winners, for top-rated in-home care, include 151 in-home care agencies in 30 states across the nation.
The list is compiled to help families who are searching for in-home care and senior living for their elderly loved ones.
“The award is recognition and validation that our comprehensive and stringent recruiting and hiring practices provide Right at Home with the most caring and compassionate caregivers,” Dan Fox said in an email interview with Uken Report. “These devoted team members in turn provide the highest level of care that our valued clients need and deserve. We are proud to be recognized for delivering on our mission statement which is: ‘To Improve the Quality of Life of Those We Serve.’”
Dan and Elaine decided to open a senior care business after witnessing the help that Right at Home provided to his parents and family. Dan and his siblings learned first-hand how important and helpful it is for long-distance family caregivers to have a caring and professional agency involved in the caregiving process as well as the benefits of the peace of mind that it provides.
They service Palm Springs, Palm Desert, Rancho Mirage, Indian Wells, La Quinta, Bermuda Dunes, Indio and the entire Coachella Valley.
To qualify for the 2018 Caring Stars award for in-home care, the agencies had to meet the following criteria:
- Have 10 or more consumer reviews on their Caring.com listing by the qualification deadline, with an overall average rating of 4.5 stars or higher (on a scale of 1 to 5);
- Have 3 or more reviews on their listing dated between October 1, 2016 – October 15, 2017, including at least one that was posted during 2017 and at least one that had a 5-star rating; and
- Respond to any/all negative (1-star or 2-star) reviews on their listing.
“Congratulations to these top-rated in-home care agencies, for receiving high praise in online reviews from family caregivers and older adults and standing out among the best in the nation,” Caring.com’s CEO Karen Cassel said in a prepared statement. “The Caring Stars program, and our collaboration with Home Care Pulse, both help us to meet the senior care needs of families across the country, and we’re thrilled to compile and showcase this important list each year to support their search for agencies in their area.”